Shipping policy

Shopify Shipping Policy

Store Owner Information

Name: SHIRLIE BURKE

Address: 821 1/2 FRANKLIN ST BURLINGTON IA 52601, United States

Email: aues8387@outlook.com

This Shipping Policy governs all order processing, packaging, shipping, delivery terms,

1. Order Processing Time

All orders are processed Monday to Friday during standard business hours, excluding weekends and official U.S. federal holidays.

Orders confirmed and paid before 2:00 PM CST will be processed and shipped within 1–2 business days. Orders placed after 2:00 PM CST or on non-business days will be processed on the next available business day.

Processing time includes order verification, quality inspection, secure product packaging, and carrier handover. Processing time does not include transit and delivery time.

2. Shipping Methods & Estimated Delivery Time

We provide reliable domestic shipping services across the United States via trusted local carriers. All delivery times are estimated and not guaranteed, subject to carrier logistics arrangements and objective factors.

Standard Domestic Shipping: Estimated delivery in 5–7 business days after shipment, available for all contiguous U.S. states
Expedited Shipping: Optional upgraded fast shipping, estimated delivery in 2–3 business days after shipment

Shipping to Alaska, Hawaii, and U.S. territories requires extended transit time and may incur additional remote area shipping surcharges.

3. Shipping Fees & Free Shipping Rules

Shipping fees are automatically calculated at checkout based on product weight, package dimensions, shipping distance, and selected shipping method. All shipping costs are clearly displayed before payment confirmation.

We may launch limited-time free standard shipping promotions for orders that meet the specified order value threshold. Free shipping only applies to contiguous U.S. standard shipping and excludes expedited upgrades and remote area surcharges.

Original shipping fees are non-refundable for customer-initiated returns, order cancellations after shipment, and refused deliveries.

4. Shipping Restrictions & Exclusions

We currently only support shipping to valid residential and commercial street addresses within the United States.

We do not ship to PO boxes, APO/FPO military addresses, and restricted delivery locations that do not support trackable delivery and signature confirmation.

5. Order Tracking & Delivery Confirmation

Once your pet stair order is packed and dispatched, you will receive an official shipping confirmation email containing a unique tracking number and carrier tracking link. You can monitor real-time package transit status via the official carrier website.

All packages require standard delivery confirmation. If no recipient is available to sign for the package, the carrier will leave a delivery notice, reschedule delivery, or hold the package at the local carrier station for customer pickup.

6. Delayed, Lost & Undeliverable Packages

Delivery Delays: We are not responsible for transit delays caused by carrier backlogs, extreme weather, natural disasters, holiday peak seasons, customs checks, or other force majeure events.
Incorrect Address: Customers are solely responsible for providing accurate and complete shipping addresses. We will not compensate for undelivered, misplaced, or returned packages caused by wrong address information.
Lost or Stolen Packages: Once the carrier system shows successful delivery, we are no longer responsible for lost or stolen packages. Customers need to file loss claims directly with the shipping carrier.
Returned-to-Sender Packages: Packages returned due to delivery failure, customer refusal, or invalid address will incur return and re-shipping fees if re-delivery is requested.

7. Shipping Damage & Defective Items

If your pet stair or pet accessory arrives with shipping damage, broken parts, scratches, or missing components due to transit issues, please contact our customer support within 48 hours after delivery. You must provide clear photos or videos of the outer package and damaged product for verification.

After successful verification, we will arrange free replacement, partial refund, or full refund in accordance with our Return & Refund Policy. We bear the return shipping cost for shipping-damaged products.

8. International Shipping (If Applicable)

For international orders, customers are fully responsible for all import duties, customs taxes, clearance fees, and any additional charges imposed by the destination country. We do not cover international customs fees, tariffs, or return shipping costs for cross-border orders.

International shipments may be detained for customs inspection, resulting in extended delivery time beyond our estimated transit period.

9. Policy Updates

We reserve the right to update, modify, or adjust this Shipping Policy, including processing rules, shipping fees, and service scopes, at any time without prior notice. The updated policy will take effect immediately after being posted on our store policy page. Your continued order placement and shopping behavior constitute acceptance of the latest shipping terms.